How Ordering Works

You can browse and use the cart without an account. To check out, you register with your name, UAE mobile number, email and a password.

Your account shows your orders and quotations. You can accept quotations and cancel orders there.

We do not show a web price for that item, so we confirm the price for you.

You can still add it to the cart. At checkout, your cart becomes a quotation request and we send you a price.

The checkout sends a quotation request when an item has no web price, when you choose delivery to a vessel or port, or for bulky or dangerous goods.

We email you a quotation, usually within one working day. It is valid for 14 days.

You accept it online in your account, not by phone. Only then does it become an order. Nothing is delivered before you accept.

Cash on delivery, in cash only, or bank transfer. We do not take card payments online.

We email our bank details with the order confirmation. Bank-transfer orders are dispatched once the funds reach our account.

Delivery is free on orders of AED 1,000 or more, VAT included.

Below that, a flat fee applies for each emirate, from AED 25 to AED 75. The fee is shown in the cart before you check out.

Delivery fees by emirate

Next working day: Sharjah, Dubai and Ajman. 1–2 working days: Umm Al Quwain and Ras Al Khaimah. 2–3 working days: Fujairah, Abu Dhabi and Al Ain. Confirmed with your order: Al Dhafra (Western Region).

Times count from when we confirm the order. Working days are Monday to Saturday. For placed orders, we call or WhatsApp you to confirm before dispatch.

Delivery times by emirate

Yes, free of charge, from our warehouse at #20, A20 Warehouse, Industrial Area 13, Sharjah, United Arab Emirates. Choose collection at checkout and we will tell you when it is ready.

Opening hours: Mon–Sat 8:00–18:00.

Yes. Choose delivery to a vessel or port at checkout. We quote the delivery with your order, and you accept the quotation online before we dispatch.

All prices include 5% VAT. We issue a tax invoice on delivery.

Enter your company name and TRN at checkout for a tax invoice in your company's name.

Stock is updated from our stock system every 15 minutes. An item can still sell out between updates. If that happens, we contact you.

Yes, within 7 days of delivery, if it is unused and in its original, unopened packaging. Some items cannot be returned, such as hoses cut to length.

Defective or wrong items are collected at our cost and replaced or refunded, as you choose.

Returns and refunds

Yes. Use Quick order to paste item codes or part numbers with quantities, one per line. We add the items in stock to your cart.

You can also send your list on WhatsApp to +971 55 659 9860 and we will help you order.

Quick order

Ask us before or after you order. We provide certificates and datasheets where the manufacturer supplies them. You can note what you need at checkout.